Jeednyasa Foundation is a social impact organization focused on sustainable rural development through community-led programs, the FRIENDSS ecosystem, and the SPACE model.
Portal Help Centre
Frequently Asked Questions
Detailed answers for the full Jeednyasa portal experience including membership, account access, products, returns, tax certificates, donations, volunteering, CSR, and support.
/ 43 answers shown
No matching FAQ found
Try a broader keyword or switch back to all categories.
General
Foundation, platform and discovery basics
items
You can explore projects, read updates, register as a member, donate, volunteer, submit CSR inquiries, request products, track returns, and manage tax certificate requests based on your account type.
No. Most pages like projects, events, news, and public forms are open to all visitors. Member-specific features require login.
Yes. Language options are available in the website header. You can switch languages at any time for easier navigation.
You can subscribe to the newsletter, follow Jeednyasa social channels, and check the news/events sections regularly for new updates.
Membership
Registration, verification and account readiness
items
Any eligible individual who completes registration, pays the membership fee, and verifies their email can access member portal features.
The one-time registration fee is Rs. 1,000. Final payment gateway charges, if any, are shown during checkout.
You may be asked for identity details, address/contact information, and profile data required by the registration form. Always provide accurate, current information.
Check your spam/junk folder first. If still not found, use the resend verification option on the member portal and ensure your email address was entered correctly.
Once payment and verification are complete, you can log in and view your dashboard. If access is restricted, contact support for status confirmation.
Yes. You can update editable profile fields from the member profile section after login. Some critical fields may require manual verification by support.
Portal Access
Login, profile, notifications and security
items
Use the Forgot Password option on the member login page. A reset link is sent to your registered email so you can set a new password securely.
Yes. Login to your member account and open the profile section to edit your personal details and keep records up to date.
Please confirm your email is verified and that your account is active. Also clear browser cache, then retry. If the issue continues, reset your password or contact support.
After login, visit the Notifications section in your member dashboard. You can view updates, mark them as read, and manage notification history.
The portal uses standard secure authentication practices and controlled access. You should also keep your password private and avoid sharing login credentials.
Products
Quotation, availability and receipt guidance
items
Log in as a member, open the product catalog, select a product, and submit a quotation request. Follow payment and confirmation steps shown in the workflow.
Availability reflects current portal data, but allocation is finalized only after request processing and approval by the concerned team.
The deposit amount is based on product configuration and policy rules. The final payable amount is shown before you complete the payment.
Cancellation depends on the request stage and approval status. Open your quotation details to check actions available, or contact support for assistance.
Yes. Receipts and quotation PDFs are available in the quotation details section whenever the request reaches the applicable stage.
Returns
Return requests, inspections and refunds
items
Go to your member dashboard, open the returns section, choose the product entry, and submit the return request with required details.
Returns are governed by product and policy conditions. Eligibility checks are applied before approval, including applicable usage timelines.
The team reviews product condition and validates return criteria. Deductions, if any, are applied according to approved depreciation and damage rules.
Once inspection and approval are completed, refunds are generally processed within 5 to 7 working days, subject to banking timelines.
Tax Certificates
Eligibility, request flow and downloads
items
Members can request tax certificates for eligible transactions that meet policy rules such as required usage period and valid tax details.
Open the Tax Certificates section, select an eligible record, and submit the request with accurate PAN and related information.
Eligible certificates reflect the policy-defined value, typically 50 percent of the qualifying amount, subject to applicable legal rules.
Yes. Issued certificates remain available in your tax certificate history for download whenever needed.
Donations
Payment, receipt and certificate support
items
Donations can be made through supported online payment options shown on the donate page during checkout.
A confirmation is generated after successful payment verification. You can then access receipt details from the success flow or through support if needed.
Eligible donations can be processed for 80G documentation by the administration team. Ensure donor details are accurate at the time of donation.
Wait for the gateway reconciliation cycle and check your confirmation status. If unresolved, share transaction details with support for quick verification.
Volunteer
Application, review and role expectations
items
Submit the volunteer registration form on the website with accurate profile and availability details. Our team reviews and contacts shortlisted applicants.
Review time depends on campaign demand and role availability. Most applicants receive an update after screening is completed.
Both may be possible depending on project needs. The team shares role-specific mode and expectations during onboarding.
CSR Partnerships
Corporate collaboration and proposal workflow
items
Use the CSR partnership form on the website and share organizational details, focus areas, and expected collaboration scope.
Include objectives, budget range, geography, duration, compliance needs, and measurable outcomes to help with faster evaluation.
Yes. The CSR team may contact you for clarifications and update you as the proposal moves through internal review.
Support
Troubleshooting and assisted help channels
items
Use the contact form, official email, or phone number published on the website. Share your transaction ID or account details for faster resolution.
Refresh the page once, then verify file format and size limits. If the issue persists, re-upload and contact support with a screenshot.
Use the latest version of Chrome, Edge, Safari, or Firefox for stable payment processing, document upload, and PDF download support.
Yes. For security reasons, keep sensitive details limited and use your registered email when requesting account-level support.